Telehealth

Overview

Re-imagining SimplePractice's teletherapy experience across web and mobile for a market growing incredibly fast during the pandemic — the previous 2017 solution struggled to scale with that hyper-growth.

I led end-to-end product design (research, testing, validation), helped prioritize the roadmap, and established a design system for a cohesive language across platforms.

Adoption is the hard part, so the work starts before the first call — the on-ramp of finding, joining, and a "here's how you'll appear" setup check, reworked for mobile.

The video appointment

Layouts were explored with scalability in mind — Grid and Speaker views supporting up to 16 participants across web and mobile. The details are what make it feel in-person: hiding your own video, buried in most platforms, was surfaced up front, and a session timer let practitioners billing by the hour keep track.

More than a video feed

A call needs more than a face and a mic. Chat opened a second channel — a way to troubleshoot in-platform, and a real help for customers with certain speech impairments.

Whiteboarding went further: a shared canvas for sketching something out mid-session, without ever leaving the call.

A system across platforms

A design system tied it together — a cohesive language spanning web, iOS, and Android, defined down to the pixel: consistent spacing between controls, precise measurements for every button.